REFUND POLICY

In order to process a refund, you must meet the following requirements:

• Your eSIM must have been purchased from the ROAM website
• The activation of the eSIM has not been done yet.
• If the eSIM has already been activated and/or used, we will analyze your specific case to provide a better solution.
• The purchase must have been made no more than 2 months ago
• Have not scanned the QR code
• Have not used any data from the plan
• Have purchased the eSIM no more than 2 months ago
• Send a screenshot and the necessary information to verify the incompatibility or lock
• Please get in touch with our Customer Support Team at contactus@useroam.net or through our chat to report the connection issue.
• We cannot guarantee a refund if you contact us after your trip.
• In all other cases, a partial or full refund (with an administrative fee of $5.00 USD) may be issued depending on the data you have used.